Vendor Terms

Vendor Terms and Conditions – WA CRM Solutions These Vendor Terms and Conditions govern the use of WA CRM Solutions, powered by SynergyFirst Digital, by businesses, organizations, agencies, and other commercial users ("Vendors"). By using our platform, you agree to comply with these terms in addition to our general Terms and Conditions. 1. Vendor Registration Vendors must register using accurate and complete business information. We reserve the right to verify business identity and supporting documents before activating services. Vendors are responsible for keeping their account information accurate and up to date. 2. WhatsApp Business API Compliance Vendors must comply with Meta's WhatsApp Business Platform Terms, Policies, and Commerce Policies. Business-initiated messages may require Meta-approved message templates. Vendors are solely responsible for ensuring their messaging practices comply with applicable laws and WhatsApp policies. 3. Messaging Usage Messaging limits, platform features, and API access depend on the selected subscription plan. Message delivery is subject to Meta's infrastructure, customer availability, and policy compliance. Meta conversation charges may apply based on WhatsApp's pricing model. We do not guarantee message delivery, read rates, or customer responses. 4. API Access API access is available only on eligible subscription plans. API credentials, access tokens, and authentication details must be kept secure and confidential. Vendors must not share API credentials with unauthorized parties. Reasonable usage limits and rate limits may apply to ensure platform stability. 5. Customer Data and Compliance Vendors must obtain appropriate customer consent before sending WhatsApp communications. Customer data must be collected, stored, and processed in accordance with applicable data protection laws. Vendors are responsible for the legality and accuracy of the data they upload or process through the platform. 6. Billing and Payments Subscription fees are billed according to the selected plan. Applicable taxes will be charged as required by law. Meta conversation charges and other third-party service fees, where applicable, are the responsibility of the vendor. Invoices are generated electronically and made available through the platform or sent via email. 7. Technical Support We provide customer support through our official support channels. Support response times may vary depending on your subscription plan and the nature of the request. Support Channels: Email Support WhatsApp Support Onboarding Assistance Technical Guidance 8. Account Suspension or Termination We reserve the right to suspend or terminate vendor accounts without prior notice if we determine that the account has: Violated Meta's WhatsApp Business policies. Engaged in spam, fraudulent, abusive, or unlawful activities. Failed to pay subscription or applicable service charges. Compromised platform security or misused API credentials. Violated these Vendor Terms or our general Terms and Conditions. 9. Changes to Vendor Terms WA CRM Solutions may modify these Vendor Terms from time to time. Continued use of the platform after any updates constitutes acceptance of the revised terms. 10. Contact Us If you have any questions regarding these Vendor Terms, please contact us: WA CRM Solutions Powered by SynergyFirst Digital Email: support@synergyfirstdigital.com Support: +91 74051 45000 Website: www.synergyfirstsolutions.com Last Updated: 30th June 2026