Refund Policy – WA CRM Solutions
At WA CRM Solutions, powered by SynergyFirst Digital, we are committed to providing reliable software and excellent customer service. This Refund Policy explains the circumstances under which refunds may or may not be issued for our products and services.
1. Subscription Fees
WA CRM Solutions is a subscription-based Software-as-a-Service (SaaS) platform. Subscription fees are charged according to the plan selected during signup or renewal.
Unless otherwise stated in writing, subscription fees are non-refundable once the subscription period has begun.
2. Setup and Onboarding Fees
Any one-time setup, onboarding, implementation, configuration, integration, customization, training, or professional service fees are non-refundable once the work has commenced or the service has been delivered.
3. Meta and Third-Party Charges
Charges imposed by Meta (WhatsApp Business Platform) or other third-party providers, including conversation-based messaging fees, verification fees, or integration-related costs, are governed by the respective provider's policies and are not refundable by WA CRM Solutions.
4. Cancellation of Subscription
You may cancel your subscription at any time through your account dashboard or by contacting our support team.
Cancellation will prevent future billing but does not entitle you to a refund for the current billing period unless otherwise required by applicable law.
5. Duplicate or Incorrect Payments
If you believe you have been charged more than once for the same subscription or notice an incorrect payment, please contact us immediately. Verified duplicate or erroneous charges will be reviewed and refunded where applicable.
6. Service Availability
While we strive to provide a reliable platform, temporary interruptions may occur due to maintenance, internet connectivity, infrastructure issues, or third-party service providers such as Meta. Such interruptions do not automatically qualify for a refund.
7. Suspension or Termination
Accounts suspended or terminated due to violations of our Terms and Conditions, Vendor Terms, Meta policies, unlawful activities, or non-payment are not eligible for refunds.
8. Exceptional Refund Requests
We understand that exceptional situations may arise. Refund requests outside this policy may be reviewed on a case-by-case basis at our sole discretion. Approval of one refund request does not establish a precedent for future refunds.
9. How to Request a Refund
To request a refund or report a payment issue, please contact our support team with the following information:
Your registered name
Business name
Registered email address
Invoice or payment reference number
Reason for the refund request
We aim to review all refund requests within a reasonable timeframe and will communicate the outcome via email.
10. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
WA CRM Solutions
Powered by SynergyFirst Digital
Email: support@synergyfirstdigital.com
Support: +91 74051 45000
Website:
www.synergyfirstsolutions.com
Last Updated: 30th June 2026