Privacy Policy – WA CRM Solutions
At WA CRM Solutions, powered by SynergyFirst Digital, we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our platform and services.
1. Information We Collect
We may collect the following types of information:
Personal information such as your name, email address, phone number, and job title.
Business information including company name, business address, GSTIN if applicable, and billing details.
Account information required to create and manage your WA CRM Solutions account.
Usage data such as login activity, platform interactions, device information, IP address, browser type, and diagnostic logs.
Payment information processed securely through our authorized payment partners. We do not store your complete payment card details.
Information you choose to connect through third-party services such as Meta WhatsApp Business Platform or other integrations.
2. How We Use Your Information
Your information is used to:
Provide and maintain WA CRM Solutions services.
Process account registration and subscription payments.
Enable WhatsApp Business API functionality and related integrations.
Provide technical support and customer service.
Send important account notifications, security alerts, and service updates.
Improve platform performance, security, and user experience.
Comply with applicable legal and regulatory requirements.
3. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
Encrypted data transmission using SSL/TLS.
Secure authentication and access controls.
Role-based access to sensitive information.
Regular security updates and monitoring.
Secure infrastructure and industry-standard security practices.
While we take reasonable precautions to protect your data, no method of transmission or storage is completely secure.
4. Data Sharing
We do not sell or rent your personal information.
Information may be shared only when necessary with:
Meta WhatsApp Business Platform to enable WhatsApp Business API services.
Trusted payment service providers for payment processing.
Authorized service providers that assist in operating our platform.
Government or regulatory authorities when required by applicable law or legal process.
5. Data Retention
We retain your information only for as long as necessary to provide our services, fulfill contractual obligations, comply with applicable laws, resolve disputes, and enforce our agreements.
Upon account closure, eligible personal data will be deleted or anonymized within a reasonable period unless longer retention is required by law.
6. Your Rights
Subject to applicable laws, you may:
Access your personal information.
Update or correct inaccurate information.
Request deletion of your account and personal data.
Opt out of non-essential marketing communications.
Contact us regarding privacy-related concerns.
7. Cookies and Analytics
WA CRM Solutions uses cookies and similar technologies to:
Maintain secure login sessions.
Remember user preferences.
Improve platform functionality.
Analyze website and platform usage.
Enhance user experience.
Where required, analytics and non-essential cookies are used only with your consent.
8. Contact Us
If you have any questions regarding this Privacy Policy or the way we process your information, please contact us:
WA CRM Solutions
Powered by SynergyFirst Digital
Email: support@synergyfirstdigital.com
Support: +91 74051 45000
Website: www.synergyfirstsolutions.com
Last Updated: 30th June 2026